F.A.Q
When can I get the Tracking Number?
Tracking Number usually takes 3-7 business days to be generated. Please take note to allow 3 to 5 business days to update your tracking information. If you don't receive tracking number within 5 business days, kindly send us an email. If the tracking status is "not available" within 3 to 5 business days from the time you have received your tracking number, kindly send us an email too.
How long does the shipping/delivery take?
The processing time for orders is 3-5 business days. Once the courier is already done loading your package on the plane, delivery time within the United States is 21-35 working days, and 21-45 working days internationally. Please also take note that there are some unforeseen circumstances like customs delays that we are not able to control on our end and there are also some delays if there is an upcoming holiday season.
Please strictly note that returns and refunds will not be done for the items that are being delivered but the receiver does not want to pay their respective countries taxes and refuses to accept the order on not available at the given address to collect and sign. These orders are usually UPS OR DHL Shipped Orders and lot of times they are not sent back to us. Hence we would not do any kind of refund on these orders. Paying Respective countries custom tax can be applicable to few countries.
How can I track my product shipment?
We will send you an email regarding to the shipment tracking 3-7 days after the purchase.
What should I do if the received item is damage?
We only replace items if they are defective or damaged. Buyers are required to provide photographic evidence of the product defects to support@creationshut.com.
Can I get replacement for the damaged item?
Yes, within 7 days upon receiving the item. If the defect is valid, we will send another replacement to you.
How do I contact you?
If you have any questions that are not on this FAQ page, please email us at support@creationshut.com where we will promptly get back to you!